Multiple friendlyway products currently unavailable

Major incident EU Cloud Platform Portal & Authentication Device & Content Services Visitor Management Identity Verification Webhooks & External Integrations Notifications Voice & Video Calling US Cloud Platform Portal & Authentication Device & Content Services Visitor Management Identity Verification Webhooks & External Integrations Notifications
2026-09-22 12:17 CEST · 6 hours, 47 minutes

Updates

Resolved

The affected services have been restored. We will continue to closely monitor the systems to ensure stable operation.

We apologize again for the inconvenience caused and thank you for your patience and understanding.

September 22, 2026 · 19:04 CEST
Update

Work to resolve the incident is still ongoing and remains our highest priority.

The affected services are not yet fully available. We apologize for the continued disruption and will provide another update as soon as there is a relevant change in status.

September 22, 2026 · 14:45 CEST
Update

We are continuing to work with high priority on resolving the incident. The measures currently being implemented are progressing, but the services remain affected.

We will provide another update as soon as there is a relevant change in status.

September 22, 2026 · 13:28 CEST
Update

We are currently deploying an emergency update to restore the affected services.
The work may take some additional time. We will provide another update as soon as more information is available.

September 22, 2026 · 12:39 CEST
Investigating

Several friendlyway products are currently unavailable or only partially accessible.

Our technical team is investigating the issue with high priority and is working to restore the affected services.

We will provide further updates here as soon as more information becomes available.

September 22, 2026 · 12:17 CEST

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